Chintya Widyaning Putri Utami, author
Analisis pengaruh customer value terhadap kinerja customer relationship management pada industri ritel Indonesia = The impact of customer value on customer relationship management performance in Indonesia's retail industry / Chintya Widyaning Putri Utami
Fakultas Teknik Universitas Indonesia, 2015
 UI - Skripsi Membership
Hudiaratama, author
Analisis kinerja management terkait customer relationship pada perusahaan jasa : studi kasus pada Hotel Wida = Analysis of management performance related to customer relationship in services company : a case study of Wida Hotel
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi Membership
Dwi Sugeng Riyanto, author
Analisis kepuasan pelanggang kualitas pelayanan dan implemntasi customer relationship management: Studi kasus pada PT. Indosat Mega Media / INDOSATnet RN Bogor
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2006
 UI - Tesis Membership
Nurul Afiifah Ghifari, aurthor
Analisa pengaruh customer value anticipation terhadap customer satisfaction dan customer loyalty: studi kasus PT. Bank Negara Indonesia = Analysis of customer value anticipation to customer satisfaction and customer loyalty: case study PT. Bank Negara Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Skripsi Membership
Debby Erwina, author
Pengaruh perceived quality terhadap repurchase intention yang di mediasi oleh variabel-variabel perceived equity, perceived value, customer satisfaction, expected switching cost, dan brand preference : studi kasus pelanggan Garuda Indonesia = The effect of perceived quality toward repurchase intention with mediating variables of perceived equity, perceived value, customer satisfaction, expected switching cost, and brand preference : case study of Garuda Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tesis Membership
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