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Yosi Marhayati, author

Analisis faktor yang mempengaruhi kepuasan jasa di online travel agent = Analysis of factors which influencing service satisfaction towards online travel agent / Yosi Marhayati

2015

UI - Skripsi (Membership)

Danur Kusuma Atsari, author

Analisis kualitas pelayanan melalui persepsi pelanggan dalam upaya memenuhi kepuasan consume studi kasus layanan konsumen perusahaan jasa pengiriman barang = Analysis of service quality through costumer s perception in purpose to fulfilled customer satisfaction case study of jne s customer service

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014

UI - Makalah dan Kertas Kerja

Felisia Gunawan, author

Pengaruh experiential marketing, service quality terhadap customer satisfaction dan customer loyalty (studi kasus : Mujigae Resto Kelapa Gading) = The effects of experiential marketing service quality toward customer satisfaction and customer loyalty (case study : Mujigae Resto Kelapa Gading)

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Tesis (Membership)

Rizkyandri Navielia, author

Analisis faktor yang memengaruhi niat pembelian kembali pada online travel agent (OTA): studi kasus pada Traveloka = Analysis of factors that affect repurchase intention on OTAs (online travel agent): case study Traveloka

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017

UI - Skripsi (Membership)

Dewi Muzdalifah, author

Analisis kepuasan pelanggan terhadap layanan customer service PT. Telkomsel (kasus GraPARI Staco)

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2003

UI - Tesis (Membership)

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