Kenji Bisma Wibawa Junardy, author
Pengaruh konsep railqual dari kualitas pelayanan terhadap kepuasan pelanggan studi kasus kereta penumpang antar kota pt kai = The effect of railqual concept of service quality towards customer satisfaction case study of indonesian inter city train of pt kai / Kenji Bisma Wibawa Junardy
2015
 UI - Skripsi (Membership)
Alia Latifah Hanum, author
Pengaruh kualitas pelayanan, kepuasan pelanggan, trust, switching cost, dan persepsi harga terhadap loyalitas pelanggan layanan televisi berbayar = The effect of service quality, customer satisfaction, trust, switching cost, and price perception on customer loyalty in pay tv services
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Tesis (Membership)
Angga Arianto Pribadi, author
Pengaruh kualitas layanan mobile value added service terhadap kepuasan dan loyalitas pelanggan operator selular GSM
Fakultas Teknik Universitas Indonesia, 2010
 UI - Tesis (Open)
Adhitya Buwono, author
Pengaruh Switching Cost, Service Quality, Customer Satisfaction terhadap Customer Loyalty pada Provider GSM Berbasis Prabayar di Jakarta
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2010
 UI - Tesis (Open)
Rayhan Nuraditya, author
Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan GO-JEK di Jakarta, Bogor dan Depok = The Influence of Service Quality on GO-JEK Customer Satisfaction in Jakarta, Bogor and Depok
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Skripsi (Membership)
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