Ahan Syahrul Arifin, author
Kualitas pelayanan kereta api Matarmaja (studi kasus perbandingan persepsi masyarakat dan kinerja internal) = quality service matarmaja train comparative case study of public perception and performance internal
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis Membership
Mia Indria Pramesti, author
Kualitas pelayanan jasa kereta api Commuter Line Jabodetabek = Service quality of Jabodetabek Commuter Line train
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Tesis Membership
Kualitas pelayanan pengguna jasa kereta api dalam transportasi antarmoda di stasiun Gambir
 Artikel Jurnal
Ananda Rafi, author
Analisis pengaruh servicescape dan kualitas pelayanan terhadap share of wallet konsumen: Studi kasus pada jasa kereta rel listrik Commuter Line = Analysis on the effects of servicescape conditions and service quality towards consumer's share of wallet: A case study on Commuter Line railway service / Ananda Rafi
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi Membership
Ilham Saputra, author
Kualitas Pelayanan Taman Margasatwa Ragunan = Quality of Service The Wildlife Park of Ragunan
Fakultas Ilmu Administrasi Universitas Indonesia, 2021
 UI - Skripsi Membership
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