Retno Kusumastuti, author
Analisis kualitas layanan pendidikan dan pelatihan fungsional inspektur ketenagalistrikan dengan pendekatan servqual dan QFD (studi kasus: Pusdiklat Kebtke) = Analysis of education service quality and functional training of the inspector electricity with servqual and QFD approach (case study: Pusdiklat Kebtke) / Retno Kusumastuti
2015
 UI - Tesis (Membership)
Fauzia Rizkiana Aji, author
Pengukuran kualitas layanan penyelenggaraan pelatihan dengan servqual dan pengaruh kualitas layanan terhadap kepuasan peserta pelatihan pada sebuah balai latihan kerja = Service quality measurements of training delivery with servqual and the effect of service quality on students satisfaction at technical education and vocational training / Fauzia Rizkiana Aji
2017
 UI - Tesis (Membership)
Alwin Muhaimin, author
Analisis kinerja layanan dari penerapan managed services divisi IT service operation menggunakan pendekatan servqual: studi kasus PT. ABC = Service quality analysis of managed services implementation IT service operation division using servqual approach case study PT. ABC / Alwin Muhaimin
2017
 UI - Tesis (Membership)
Achmad Haris Sanjaya, author
Kualitas Pelayanan Surat Keterangan Catatan Kepolisian (SKCK) di Satuan Intelijen dan Keamanan Polres Cilegon: Pendekatan Servqual = Quality of (SKCK) Service at Intelligence and Security Unit of Cilegon Resort Police Servqual Approach
Program Pascasarjana Universitas Indonesia, 2017
 UI - Tesis (Membership)
Samiudin, author
Kajian tentang kualitas pelayanan dengan pendekatan servqual di kantor imigrasi tanggerang = Study on service quality with servqual approach at immigration office of tangerang = Study on service quality with servqual approach at immigration office of Tangerang
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis (Membership)
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