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Simangunsong, Riris Kristina Angelia, author

Pengaruh customer experience terhadap loyalitas word of mouth dan customer satisfaction pada pengguna internet banking = The impact of customer experience to loyalty to word of mouth and customer satisfaction of internet banking users

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Tesis (Membership)

Fina Anggun Puspita, author

Pengaruh Customer Experience, Customer Satisfaction, dan Word of Mouth terhadap Customer Loyalty dengan Consumer Demographics sebagai Variabel Moderasi pada Nasabah Seabank di DKI Jakarta = The Influence of Customer Experience, Customer Satisfaction, and Word of Mouth on Customer Loyalty with Consumer Demographics as a Moderating Variable for Seabank Customers in DKI Jakarta

Fakultas Ilmu Administrasi Universitas Indonesia, 2024

UI - Skripsi Membership

Dwi Januar Luqmansyah, author

Pengaruh Customer Experience terhadap Sikap, Kepuasan dan Loyalitas pada Digital Branch Bank Syariah = The Effect of Customer Experience Towards Attitude Satisfaction and Loyalty on Islamic Banking Digital Branch

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021

UI - Tesis (Membership)

Mega Devi Alkhafidh, author

Analisis Pengaruh Online Convenience Terhadap Customer Satisfaction Dan Electronic Word of Mouth: Studi Kasus Pada Sociolla = The Impacts of Online Convenience to Customer Satisfaction and Electronic Word of Mouth: A Case Study on Sociolla

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020

UI - Skripsi (Membership)

Bahtiar Rifai, author

Pengaruh Banking Service Quality Terhadap Tingkat Kepuasan Nasabah Dan Word Of Mouth Studi Kasus Nasabah Bank Syariah Mandiri = Effect of quality service customer satisfaction levels and word of mouth : case study customers of Bank Syariah Mandiri

Program Pascasarjana Universitas Indonesia, 2011

UI - Tesis (Open)

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