Buttle, francais, author
Customer relationship management: concepts and technologies
Elsevier/Butterworth-Heinemann, 2009
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Storbacka, Kaj, author
Customer relationship management
Mcgraw-Hill, 2001
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Stone, Merlin, author
Customer Relationship Marketing
Crest, 2001
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Cunningham, Michael J., author
Customer relationship management
Capstone, 2002
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Customer relationship management
Buku Teks
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