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M. Widya Putri, author

Analisis pengaruh customer's perceived value terhadap minat beli ulang produk fashion pakaian H&M saat berwisata ke luar negeri = Analysis on the influence of customer's perceived value on repurchase intention of apparel fashion product of H&M while travelling abroad

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2016

UI - Skripsi Membership

Anthony Christofer, author

Pengaruh customer loyalty program terhadap online repurchase intention pada aplikasi pesan antar makanan dengan customer satisfaction sebagai moderator = The effect of customer loyalty program on repurchase intention in food delivery app with customer satisfaction as a moderator

Fakultas Psikologi Universitas Indonesia, 2022

UI - Skripsi Membership

Stinnett, Bill, author

Think like your customer

Elex Media Komputindo, 2005

Buku Teks

Hestia Livana, author

Analisis pengaruh mall environment dan customer perceived value terhadap customer satisfaction dan customer loyalty; studi kasus shopping mall di kawasan segitiga emas Jakarta = Analysis of the effect of mall environment and customer perceived value towards customer satisfaction and customer loyalty; case study shopping mall in golden triangle of Jakarta area

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017

UI - Skripsi Membership

Hariyo Tri Sedewo, author

Pengaruh outcome quality, interaction quality dan peer-to-peer quality terhadap customer satisfaction dan customer loyalty pada industri kedai kopi = The effect of outcome quality, interaction quality and peer-to-peer quality towards customer satisfaction and customer loyalty in the coffee shops industry

Universitas Indonesia, 2017

UI - Skripsi Membership

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