Cesilia Fidora, author
Perancangan service level agreement layanan teknologi informasi berbasis ITIL V3 2011 dan ISO 20000: studi kasus Badan Pemeriksa Keuangan Republik Indonesia = Designing service level agreement for information technology services based on ITIL V3 2011 and ISO 20000 Standard: a case study at The Audit Board of Republic of Indonesia / Cesilia Fidora
Fakultas Ilmu Komputer Universitas Indonesia, 2016
 UI - Tugas Akhir
Arie Widia Apriliani, author
Perancangan Service Level Agreement Layanan Teknologi Informasi berdasarkan kerangka kerja ITIL V3 2011: Studi Kasus Kementerian Luar Negeri = Service Level Agreement Design for Information Technology Services based on ITIL V3 2011 Framework: A Case Study Ministry of Foreign Affairs
Fakultas Ilmu Komputer Universitas Indonesia, 2018
 UI - Tugas Akhir
Lutfiah Iramani, author
Evaluasi Layanan Teknologi Informasi berdasarkan ITIL V3 2011 dan COBIT 5: Studi Kasus pada Badan Pengawasan Keuangan dan Pembangunan = Evaluation of Information Technology Service based on ITIL V3 2011 and COBIT 5: Case Study at the Financial and Development Supervisory Agency
Fakultas Ilmu Komputer Universitas Indonesia, 2020
 UI - Tugas Akhir
Manzila Izniardi Djomiy, author
Evaluasi dan Rekomendasi Kualitas Manajemen Layanan Teknologi Informasi Berbasis ITIL V3 dan COBIT 2019: Studi Kasus PT XYZ = Evaluation and Recommendations The Quality of Information Technology Services Based on ITIL V3 and COBIT 2019: Case Study in PT XYZ
Fakultas Teknik Universitas Indonesia, 2022
 UI - Tesis Membership
Ferry Agusta Putra, author
Evaluasi dan rekomendasi it service management itsm berbasis itil v3 2011 dan cobit 5: studi kasus PT Telekomunikasi Selular = Evaluation and recommendation of it service management itsm based on itil v3 2011 and cobit 5: case study PT Telekomunikasi Selular
Fakultas Ilmu Komputer Universitas Indonesia, 2017
 UI - Tugas Akhir
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