DeForest, Holly, author
Mastering the art of feedback: business skills
[American Society for Training & Development Press, American Society for Training & Development Press], 2005
 eBooks
Axelrod, Alan, author
Getting your way every day: mastering the lost art of pure persuasion
American Management Association, 2007
 eBooks
Martel, Myles
Mastering the art of Q & A: a survival guide for tough, trick, and hostile questions/Myles Martel
Dow Jones-Irwin, 1989
 Buku Teks
Ulrich, Dave
Global HR competencies: mastering competitive value from the outside in
McGraw-Hill, 2013
 Buku Teks
Hunsaker, Phillip L., author
The Art of managing people
A Touchstone Book, 1986
 Buku Teks
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