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Nurul Afiifah Ghifari, aurthor

Analisa pengaruh customer value anticipation terhadap customer satisfaction dan customer loyalty: studi kasus PT. Bank Negara Indonesia = Analysis of customer value anticipation to customer satisfaction and customer loyalty: case study PT. Bank Negara Indonesia

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016

UI - Skripsi Membership

Vivie Nurjaningrum Putri Rantyanti, author

Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020

UI - Tesis Membership

Hestia Livana, author

Analisis pengaruh mall environment dan customer perceived value terhadap customer satisfaction dan customer loyalty; studi kasus shopping mall di kawasan segitiga emas Jakarta = Analysis of the effect of mall environment and customer perceived value towards customer satisfaction and customer loyalty; case study shopping mall in golden triangle of Jakarta area

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017

UI - Skripsi Membership

Muhammad Bagus Trinugraha, author

Pengaruh hedonic value dan utilitarian value terhadap customer satisfaction dan customer loyalty pada pengguna layanan pemesanan penginapan Traveloka untuk generasi Z = Effects of hedonic value and utilitarian value to customer satisfaction and customer loyalty for Traveloka’s room reservation service on generation Z

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022

UI - Skripsi Membership

Kennard Sohan, author

Pengaruh retail mix dan brand image terhadap customer loyalty dengan customer satisfaction sebagai mediating variable (studi kasus Lotte Mart Kelapa Gading) = The effect of retail mix and brand image toward customer loyalty with customer satisfaction as mediating variable (case study Lotte Mart Kelapa Gading)

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Tesis Membership

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