Evenson, Renee, 1951-, author
Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results
American Management Association, 2012
 eBooks
Falcone, Paul, author
2600 phrases for effective performance reviews: ready-to-use words and phrases that really get results
American Society for Training & Development, 2005
 eBooks
Evenson, Renee, 1951-, author
Customer service training 101 : quick and easy techniques that get great results
American Society for Training and Development, 2005
 eBooks
Kasmir, author
Etika customer service / Kasmir
RajaGrafindo Persada, 2005
 Buku Teks
Kasmir, author
Etika customer service
RajaGrafindo Persada, 2005
 Buku Teks
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