Evenson, Renee, 1951-, author
Powerful phrases for effective customer service : over 700 ready-to-use phrases and scripts that really get results
American Management Association, 2012
 eBooks
Falcone, Paul, author
2600 phrases for effective performance reviews: ready-to-use words and phrases that really get results
American Society for Training & Development, 2005
 eBooks
Evenson, Renee, 1951-, author
Customer service training 101 : quick and easy techniques that get great results
American Society for Training and Development, 2005
 eBooks
Kasmir, author
Etika customer service
RajaGrafindo Persada, 2005
 Buku Teks
Kasmir, author
Etika customer service / Kasmir
RajaGrafindo Persada, 2005
 Buku Teks
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