Toister, Jeff, author
Service failure: the real reasons employees struggle with customer service and what you can do about it
[American Management Association;;;, ], 2013
 eBooks
Katcher, Bruce Leslie, author
30 reasons employees hate their managers: what your people may be thinking and what you can do about it
American Management Association, 2007
 eBooks
Seligman, Eustace, author
What the United States can do about India
New York University Press, 1956.
 Buku Teks
Sant, Tom, author
The giants of sales : what Dale Carnegie, John Patterson, Elmer Wheeler, and Joe Girard can teach you about real sales success
American Management Association, 2006
 eBooks
Coon, Horace
Speak better write better English : what you can do with words; what words can do for you / Horace Coon
A Signet Key Book, 1954
 Buku Teks
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