Furjanic, Sheila W., author
Turning training into learning: how to design and deliver programs that get results
[American Management Association, ], 2000
 eBooks
Evenson, Renee, 1951-, author
Customer service training 101: quick and easy techniques that get great results
American Management Association, 2011
 eBooks
Evenson, Renee, 1951-, author
Customer service training 101 : quick and easy techniques that get great results
American Society for Training and Development, 2005
 eBooks
Evenson, Ren`ee, author
Customer service training IOI: quick and easy techniques that get great results
Amacom, 2005
 Buku Teks
Dictionary of spelling : get results!
Geddes & Grosset, 2003
 Buku Referensi
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