Lucas, Robert W., author
How to be a great call center representative
American Management Association, 2001
 eBooks
Fluss, Donna, author
The real-time contact center
American Management Association, 2005
 eBooks
Parti Widiyastuti, author
Analisis efektivitas kinerja operasional Call Center Jasa Marga traffic information center = Effectiveness analysis of operating performance Call Center Jasa Marga traffic information center
2013
 UI - Skripsi (Membership)
Hendraruliantio Miadji Rahardjowibowo, author
Hubungan kepuasan komunikasi call center dengan efektifitas komunikasi kepada customer Garuda Indonesia = Call center's communication satisfaction in relation with communication effectiveness to Garuda Indonesia's customer
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2006
 UI - Tesis (Membership)
Gallagher, Richard S., author
Great customer connections: simple psychological techniques that guarantee exceptional service
American Management Association, 2006
 eBooks
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