Raines, Claire, author
The art of connecting: how to overcome differences, build rapport, and communicate effectively with anyone
American Management Association, 2006
 eBooks
Goulston, Mark, author
Just listen: discover the secret to getting through to absolutely anyone
American Management Association, 2010
 eBooks
Canary, Daniel, author
Sex and gender differences in personal relationships
Gilford Press, 1997
 Buku Teks
Zweifel, Thomas D., author
Communicate or die : Getting results through speaking and listening
Selectbooks, 2009
 Buku Teks
Ward, Kate, author
Personality style at work : the secret to working with (almost) anyone
McGraw-Hill, 2012
 Buku Referensi
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