Rati Farini Srihadi, author
A Model of Service Marketing in Port Services: Empirical Study in PT Pelabuhan Indonesia II (Persero), Tanjung Priok Branch
Management Research Center (MRC) Department of Management, Faculty of Economics, University of Indonesia and Philip Kotler Center, 2016
 Artikel Jurnal
Ferdy Trisanto Kurniawan, author
Strategi bisnis PT (persero) Pelindo II dalam mengelola fasilitas pelabuhan Tanjung Priok = The business strategy at PT (Persero) Pelindo II for manages all facilities of port of Tanjung Priok
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2006
 UI - Tesis (Membership)
Nur Sri Ubaya Asri, author
Analisis pengaruh customer complaints, positive affectivity, dan negatif affectivity terhadap komitmen karyawan customer service di perusahaan jasa : studi kasus PT Bank Negara Indonesia (Persero) Tbk.
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2007
 UI - Skripsi (Membership)
Lovelock, Christopher H., author
Pemasaran jasa manusia teknologi strategi perspektif indonesia = Services marketing
Erlangga, 2011
 Buku Teks
Payne, Andrian
The Essence of services marketing pemasaran jasa=Ten essence of service marketing/ Adrian Payne; penerjemah Fandy Tjiptono
Andi, 1993
 Buku Teks
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