Ebrahimi, Abolghasem, author
Role of Consumption Emotions Mediate Perceived Service Fairness to the Service Satisfaction and Its Impact on Customers? Behavioral Intentions
Management Research Center (MRC) Department of Management, Faculty of Economics, University of Indonesia and Philip Kotler Center, 2016
 Artikel Jurnal
Inan Nadya Junus, author
Analisis pengaruh consumption emotion terhadap satisfaction, likelihood of word of mouth, dan positive word of mouth dalam konsumsi film Indonesia = Analysis of the impact of consumption emotions towards satisfaction, likelihood of word of mouth, and positive word of mouth in movie consumption in Indonesian movie consumptions
2017
 UI - Skripsi (Membership)
Rosenthal, Norman E., author
The emotional revolution: harsessing the power of your emotions for a more positive life
Citadel Press, 2002
 Buku Teks
Handbook of emotions
edited by Lisa Feldman Barrett, Michael Lewis, Jeannette M. Haviland-Jones
Guilford Press, 2016
 Buku Teks
Iki Sari Dewi, author
Pengaruh dari perceived service fairness terhadap emosi dan behavioral intentions di restoran = Effects of perceived service fairness on emotions and behavioral intentions in restaurants
2013
 UI - Skripsi (Membership)
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