Wiskup, Mark, author
The "it" factor: be the one people like, listen to and remember
American Management Association, 2007
 eBooks
Bolton, Robert, author
People skills: how to assert yourself listen to others and resolve conflicts
Prentice-Hall, 1979
 Buku Teks
Goulston, Mark, author
Just listen: discover the secret to getting through to absolutely anyone
American Management Association, 2010
 eBooks
Faber, Joanna, author
Seni berbicara pada anak: panduan mendidik anak "tanpa ngegas!" = How to talk so little kids will listen: a survival guide to life with children ages 2-7
Bhuana Ilmu Populer, 2020
 Buku Teks
Kaplan, Burton, author
Winning people over : 14 days to power and confidence
Prentice-Hall, 1996
 Buku Teks
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