See Allo

Katcher, Bruce Leslie, author

30 reasons employees hate their managers: what your people may be thinking and what you can do about it

American Management Association, 2007

eBooks

Scott, Graham, Gini, author

A survival guide to managing employees from hell: handling idiots, whiners, slackers, and other workplace demons

[American Management Association, ], 2007

eBooks

Pfeffer, Jeffrey, author

What were they thinking?: unconventional wisdom about management

Harvard Business School Press, 2007

Buku Teks

Toister, Jeff, author

Service failure: the real reasons employees struggle with customer service and what you can do about it

[American Management Association;;;, ], 2013

eBooks

Bittel, Lester Robert, author

What every supervisor should know

Tata McGraw-Hill, 1974

Buku Teks

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