Scott, Gini Graham, author
Disagreements, disputes, and all-out war: 3 simple steps for dealing with any kind of conflict
American Management Association, 2008
 eBooks
Arthur, Jay, 1951-, author
Lean six sigma for hospitals : simple steps to fast, affordable, and flawless healthcare
McGraw-Hill, 2011
 Buku Teks
Bennett, Greg, author
Consultative closing: simple steps that build relationships and win even the toughest sale
American Management Association;;, 2007
 eBooks
Hauptly, Denis J., author
Something really new: three simple steps to creating truly innovative products
American Management Association, 2008
 eBooks
Susskind, Lawrence
Dealing With an angry public : the mutual gains approach to resolving disputes / Lawrence Susskind, Patrick Field
The Free Press, 1996
 Buku Teks
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