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Intan Sri Setyowati, author

Pengaruh service convenience terhadap customer satisfaction dengan perceived service guarantee strength sebagai variabel moderasi: studi pada Mujigae Resto Margo City Depok = The effect of service convenience to customer satisfaction with perceived service guarantee strength as moderating variable: case of Mujigae Resto Margo City Depok

2017

UI - Skripsi (Membership)

Felisia Gunawan, author

Pengaruh experiential marketing, service quality terhadap customer satisfaction dan customer loyalty (studi kasus : Mujigae Resto Kelapa Gading) = The effects of experiential marketing service quality toward customer satisfaction and customer loyalty (case study : Mujigae Resto Kelapa Gading)

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Tesis (Membership)

Yulina Lestari, author

Pengaruh service encounter quality dimensions terhadap perceived value, customer satisfaction dan loyalty : peran perceived risk sebagai variabel moderasi (studi kasus pelanggan Salon Johnny Andrean) = The impact of service encounter quality dimensions on perceived value customer satisfaction and loyalty the role of perceived risk as a moderating variable case study customer of johnny andrean salon

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Skripsi (Membership)

Syafrudin, author

Pengaruh kepuasan pekerja terhadap kepuasan pelanggan: Studi kasus restoran sederhana masakan Padang = Employee satisfaction influence toward customer satisfaction: Case study of "Sederhana" Padang Food Restaurant

Program Pascasarjana Universitas Indonesia, 2007

UI - Tesis (Membership)

Damanik, Laura Rosemarie, author

Pengaruh brand personality terhadap brand loyalty dimediasi oleh customer satisfaction: pada pelanggan Starbucks Margo City Depok = The effect of brand personality on brand loyalty mediated by customer satisfaction: oon customer of Starbucks Margo City Depok

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018

UI - Skripsi (Membership)

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