Garg, Arunesh, author
Service recovery paradox in indian banking industry: an empirical investigation
Gian Jyoti Institute of Management & Technology, 2013
 Artikel Jurnal
Characterization of early and late adopters of ATM card in indian banking industry / Kamalpreet Kaur
Guru Nanak National College, India, 2012
 Artikel Jurnal
Muhammad Iqbal, author
Analisis kompetisi sistem perbankan Indonesia dengan pendekatan new empirical industrial organization periode 2006-2011 = Analysis of Indonesian banking system competition using new empirical industrial organization for period 2006-2011.
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi Membership
Asian corporate recovery : corporate governance, government policy
World Bank
World Bank, 1999
 Buku Teks
Jan Hendrik Rapar, author
Service management : managing the image
Trisakti University, 1999
 Buku Teks
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