Herry Mirza Putera, author; Lukman Ganis, author
Analisa pemasaran dengan konsep customer driven company di Bank Niaga
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 1995
 UI - Tugas Akhir
Rony Sahat N., author
Praktek pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM) untuk peningkatan citra perusahaan (studi pada divisi customer care PT Cyberindo Aditama) = Customer service practical within company base on customer relationship management (CRM) to developing image company (study on division of customer care PT. Cyberindo Aditama)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis (Membership)
Michelle Febris Syaiff, author
Perhitungan customer lifetime value CLV di perusahaan B2B industri manufaktur mesin dan peralatan = Measuring customer lifetime value CLV in B2B company on machinery and equipment manufacturing industry
Fakultas Teknik Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Bilal Abdallah Sugiri, author
Pengaruh Differentiated Customer Service, Brand Trust, Brand Commitment, dan Brand Salience terhadap Brand Advocacy (Studi Pada Pengguna Digital Banking Jenius di Jabodetabek) = The Effects of Differentiated Customer Service, Brand Trust, Brand Commitment, and Brand Salience towards Brand Advocacy (Case Study of Jenius Digital Banking's Consumers in Jabodetabek)
Fakultas Ilmu Administrasi Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Ayu Azzahra Karbala, author
Pengaruh service recovery terhadap customer satisfaction pada PT Primajasa Perdanaraya Utama = The effect of service recovery on customer satisfaction at PT Primajasa Perdanaraya Utama
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014
 UI - Tesis (Membership)
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