Arief Wicaksono, author
Dimensi Relasi dalam Transaksi Referensi di SMS Center Perpustakaan Nasional RI = Relational Dimension in Reference Transaction at SMS Center of National Library of Indonesia.
2017
 UI - Tesis Membership
Evans, G. Edward, 1937-, author
Developing library and information center collections
Libraries Unlimited , 2005
 Buku Teks
Rhoni Rodin, author
Kepuasan pemustaka terhadap layanan rujukan : Studi kasus di Perpustakaan STAIN Curup
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2011
 UI - Tesis Open
Feoni Youmil Karismawati Ws., author
Kolaborasi writing center dan layanan referensi di Perpustakaan Sampoerna University = Collaboration writing center and reference services in Library of Sampoerna University
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2017
 UI - Skripsi Membership
Cassell, Kay Ann, author
Reference and information services : an introduction
Neal-Schuman, an imprint of the American Library Association, 2013
 Buku Teks
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