Rakay Bimo, author
Rancangan Perbaikan Waktu Layanan Sistem Penanganan Keluhan Pelanggan pada Perusahaan Konsultan Teknologi Informasi = The Design of Service Time Recovery for Customer Complaint Handling System at It Consultant Company.
2017
 UI - Tesis Membership
Ari Wibowo, author
Perancangan Service Desk Manajemen Layanan Teknologi Informasi Berdasarkan Kerangka Kerja ITIL 4: Studi Kasus Divisi Teknologi Informasi dan Komunikasi Kepolisian Negara Republik Indonesia = Service Desk Design for Information Technology Service Management Based on ITIL 4 Framework: A Case Study Information and Communication Technology Division of Indonesia National Police
Fakultas Ilmu Komputer Universitas Indonesia, 2022
 UI - Tugas Akhir
Laurence, author
Perencanaan strategis sistem informasi pada perusahaan penyedia barang/jasa gas kompresor : studi kasus PT Sinerco = Strategic planning for information system in company provides gas compressor products services : case study PT Sinerco
2016
 UI - Tugas Akhir
Nurul Budi Utomo, author
Evaluasi service desk: studi kasus pada Direktorat Jenderal Bea dan Cukai = Evaluation service desk: a case study of the Directorate General of Customs and Excise
2016
 UI - Tugas Akhir
Ika Wirastuti Handayani, author
Kualitas pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM). Ssebuah studi kasus pada call center 1M3 = Quality of customer service in a Customer Relationship Management (CRM) based company. A case study in the IM3 call center
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003
 UI - Tesis Membership
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