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Rakay Bimo, author

Rancangan Perbaikan Waktu Layanan Sistem Penanganan Keluhan Pelanggan pada Perusahaan Konsultan Teknologi Informasi = The Design of Service Time Recovery for Customer Complaint Handling System at It Consultant Company.

2017

UI - Tesis (Membership)

Ari Wibowo, author

Perancangan Service Desk Manajemen Layanan Teknologi Informasi Berdasarkan Kerangka Kerja ITIL 4: Studi Kasus Divisi Teknologi Informasi dan Komunikasi Kepolisian Negara Republik Indonesia = Service Desk Design for Information Technology Service Management Based on ITIL 4 Framework: A Case Study Information and Communication Technology Division of Indonesia National Police

Fakultas Ilmu Komputer Universitas Indonesia, 2022

UI - Tugas Akhir

Laurence, author

Perencanaan strategis sistem informasi pada perusahaan penyedia barang/jasa gas kompresor : studi kasus PT Sinerco = Strategic planning for information system in company provides gas compressor products services : case study PT Sinerco

2016

UI - Tugas Akhir

Nurul Budi Utomo, author

Evaluasi service desk: studi kasus pada Direktorat Jenderal Bea dan Cukai = Evaluation service desk: a case study of the Directorate General of Customs and Excise

2016

UI - Tugas Akhir

Ika Wirastuti Handayani, author

Kualitas pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM). Ssebuah studi kasus pada call center 1M3 = Quality of customer service in a Customer Relationship Management (CRM) based company. A case study in the IM3 call center

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003

UI - Tesis (Membership)

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