Rachel Septiani, author
Pengembangan healthcare service quality menggunakan pendekatan servqual dan six sigma studi kasus : klinik/ unit hemodialisis yang dikelola oleh PT Masa Cipta Husada bekerja sama dengan BPJS = Development of healthcare service quality using servqual and six sigma case study hemodialysis clinics units managed by PT Masa Cipta Husada cooperation with BPJS
2017
 UI - Tesis (Membership)
Alwin Muhaimin, author
Analisis kinerja layanan dari penerapan managed services divisi IT service operation menggunakan pendekatan servqual: studi kasus PT. ABC = Service quality analysis of managed services implementation IT service operation division using servqual approach case study PT. ABC / Alwin Muhaimin
2017
 UI - Tesis (Membership)
Adhitya Novian Raidy, author
Pengukuran kualitas layanan pengembangan SI/TIi produksi terhadap pelanggan internal perusahaan dengan menggunakan metode service quality (servqual) dan model kano dengan studi kasus PT XYZ = Measurement of production information system information technology development service quality using service quality servqual and kano model for case study PT XYZ
Fakultas Ilmu Komputer Universitas Indonesia, 2013
 UI - Tugas Akhir
Aulia Ichwan, author
Analisis penerapan lean six sigma dan critical success factor untuk proses perbaikan kualitas layanan jaringan seluler studi kasus: PT Indosat, Tbk = Analysis of the application of lean six sigma and critical success factor for mobile service quality improvement process case study: PT Indosat, Tbk
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis (Membership)
Sandi Juniar, author
Pemeringkatan kualitas middleware enterprise service bus menggunakan quality function deployment dan analytical hierarchy process: studi kasus BPJS Kesehatan = Prioritizing enterprise service bus middleware quality using quality function deployment and analytical hierarchy process: a case study in healthcare social security agency
Fakultas Ilmu Komputer Universitas Indonesia, 2016
 UI - Tugas Akhir
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