Robinsar Zevanya, author
Pengaruh inflight service quality terhadap customer loyalty melalui customer satisfaction: studi pada pelanggan Garuda Indonesia = The effect of inflight service quality towards customer loyalty through customer satisfaction: case of Garuda Indonesia's customer
2017
 UI - Skripsi Membership
Vivie Nurjaningrum Putri Rantyanti, author
Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Tesis Membership
Alfari Nabawi Putra Aji, author
Pengaruh e-service quality terhadap customer repurchase intention melalui customer satisfaction pada Zalora Indonesia = The effect of e-service quality towards customer repurchase intention through customer satisfaction on Zalora Indonesia
Fakultas Ilmu Administrasi Universitas Indonesia, 2018
 UI - Skripsi Membership
Muhammad Faishal Aqsadewa, author
Pengaruh Customer Engagement melalui Media Sosial Instagram terhadap Customer Loyalty pada Pelanggan Somethinc di Indonesia = The Effect of Customer Engagement through Instagram Social Media on Customer Loyalty towards Somethinc’s Customers in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Skripsi Membership
Dhaifina Fajryn, author
Pengaruh E-Service Quality terhadap Customer Loyalty melalui Customer Satisfaction pada Pelanggan Lazada di DKI Jakarta = The Influence of E-Service Quality towards Customer Loyalty through Customer Satisfaction on Lazada Customers in DKI Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2022
 UI - Skripsi Membership
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