Agus Ridwan, author
The way for maintaining customer loyalty and using of e-commerce in developing company such a small and medium enterprises / Agus Ridwan
FEB UIN Syarif Hidayatullah, 2015
 Artikel Jurnal
Luky Hananto, author
Analisis pengaruh faktor inovasi dan quality of service terhadap customer loyalty di perusahaan telekomunikasi dengan metode structural equation modeling = The effect analysis of innovation and quality of service factors to customer loyalty in Indonesian telecommunication company by using structural equation modeling method
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi (Open)
Asnan Furinto, author
Designing competitive loyalty programs : how types of program affect customer profitability
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2009
 UI - Disertasi (Open)
Gertrudis Ratna, author
Analisis loyalitas pelanggan Lion Air dengan metode data mining = Analysis of loyalty of Lion Air's customer by data mining method
Fakultas Teknik Universitas Indonesia, 2011
 UI - Skripsi (Open)
Kasmir, author
Etika customer service
RajaGrafindo Persada, 2005
 Buku Teks
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