Lipsky, Michael
Street-level bureaucracy : dilemmas of the individual in public services
Russell Sage Foundation, 2010
 Buku Teks
Lipsky, Michael
Street-level bureaucracy: dilemmas of the individual in public services / Michael Lipsky
Russel Sage Foundation, 1980
 Buku Teks
Abdul Mahsyar, author
The interaction model between street-level bureaucrats and the public in health service provision at puskesmas / Abdul Mahsyar
2014
 Artikel Jurnal
McColvin, Lionel R., author
Public library services for children
UNESCO , 1986
 Buku Teks
Fasick, Adele M., author
Managing children's services in the public library
Libraries Unlimited , 1991
 Buku Teks
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