Emmanuella Isabella, author
Strategi peningkatan customer loyalty pada situs e-commerce b2c berdasarkan faktor-faktor e-service quality dan product diversification = Strategy to increase customer loyalty on B2C E-commerce site based on e-service quality and product diversification factors
2017
 UI - Skripsi Membership
Indira Prianda, author
Analisis strategi peningkatan loyalitas customer b2b e-commerce berdasarkan faktor image, perceived quality, perceived value, dan customer satisfaction: studi kasus: GMF Aerotrade di PT. GMF Aeroasia = Analysis of strategies to increase customer loyalty in b2b e-commerce based on image perceived quality perceived value and customer satisfaction factors: case study GMF Aerotrade in PT. GMF Aeroasia
Fakultas Teknik Universitas Indonesia, 2018
 UI - Skripsi Membership
Nurul Rahmani, author
Pengaruh e-service quality terhadap brand trust konsumen situs e-commerce mataharimall.com = The effect of e-service quality on consumer brand trust e-commerce site mataharimall.com
2017
 UI - Skripsi Membership
Fitri Lia Muslimawati, author
Pengaruh e-service quality terhadap e-satisfaction dan e-loyalty konsumen produk fashion online e-commerce Shopee di Jakarta = The effect of -service quality towards e-satisfaction and e-loyalty product fashion online consumer e-commerce Shopee in Jakarta
2018
 UI - Skripsi Membership
Gultom, H P Likel Wandy, author
Tipologi Konsumen Berdasarkan Penilaian Terhadap e-Service Quality dan e-Satisfaction (Kasus pada Situs E-Commerce) = A Consumer Typology Based On E-Service Quality and E-Satisfaction on (Case E-Commerce)
Fakultas Ekonomi Universitas Indonesia, 2015
 UI - Skripsi Membership
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