Isna Nur Imami, author
Pengaruh service quality terhadap kepercayaan konsumen pada transportasi berbasis online grabbike di DKI Jakarta = The influence of service quality on consumer trust of online transportation grabbike in DKI Jakarta
2017
 UI - Skripsi Membership
Ichsan Pahlevi, author
Pengaruh AI Chatbot Service Quality Terhadap Perceived Customer Loyalty Melalui Variabel Mediasi Value, Trust, Dan Satisfaction Pada Pelanggan Lazada Di DKI Jakarta = The Influence Of AI hatbot Service Quality On Perceived Customer Loyalty Through Value, Trust And Satisfaction Mediation Variables On Lazada Customers In DKI Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2023
 UI - Skripsi Membership
Ilma Khairani, author
Pengaruh persepsi kualitas layanan terhadap kepuasan dan intensi pelanggan pada transportasi online berbasis aplikasi = The effects of service quality and e service quality towards customer satisfaction and behavioral intentions in application based transportation
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis Membership
Fitri Lia Muslimawati, author
Pengaruh e-service quality terhadap e-satisfaction dan e-loyalty konsumen produk fashion online e-commerce Shopee di Jakarta = The effect of -service quality towards e-satisfaction and e-loyalty product fashion online consumer e-commerce Shopee in Jakarta
2018
 UI - Skripsi Membership
Priscilla Indah Tobing, author
Preferensi konsumen pada transportasi berbasis online (studi tentang orientasi merek provider transportasi berbasis online oleh konsumen di Jakarta Selatan) = Consumer preference on online based transportation (study of brand orientation online based transportation providers by consumer in South Jakarta)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2017
 UI - Makalah dan Kertas Kerja
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