Agus Prakarsa Yuristama, author
Perlindungan hukum bank dalam hubungan hukum dengan nasabahnya (analisis putusan Mahkamah Agung Nomor 769K/PDT.SUS/2011) = The legal protection to the bank in a legal relationship between bank and its customer (analysis for the supreme court decision number 769 K/PDT. SUS/2011)
2018
 UI - Tesis (Membership)
Ami Kusuma Handayani, author
Pengaruh strategi dan implementasi customer relationship management (CRM) terhadap kepercayaan dan loyalitas nasabah (studi virtual assistant chat banking PT Bank Central Asia, Tbk) = Strategy and implementation impact of customer relationship management towards customer's trust and loyalty (study of virtual assistant chat banking PT. Bank Central Asia, Tbk) / Ami Kusuma Handayani
2018
 UI - Tesis (Membership)
Tika Yosefine, author
Pemilihan nasabah potensial untuk meningkatkan product holding ratio : studi pada Bank XYZ dengan pendekatan big data analytic = Potential customer selection to increase product holding ratio study in Bank XYZ with big data analytic
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis (Membership)
Radita Senja Maharani, author
Pengaruh ethical sales behavior terhadap kepercayaan pelanggan komitmen pelanggan dan loyalitas pelanggan pada nasabah Bank Syariah = The influence of ethical sales behavior towards customer trust customer commitment and customer loyalty in Syariah Bank customer
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Almira Zhafarina, author
Analisis kegiatan customer relationship management Grab Indonesia dalam upaya menjaga loyalitas pelanggan melalui Twitter = Analysis of customer relationship management activities Grab Indonesia as an effort to increase customer loyalty through Twitter
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Makalah dan Kertas Kerja
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