Arie Widia Apriliani, author
Perancangan Service Level Agreement Layanan Teknologi Informasi berdasarkan kerangka kerja ITIL V3 2011: Studi Kasus Kementerian Luar Negeri = Service Level Agreement Design for Information Technology Services based on ITIL V3 2011 Framework: A Case Study Ministry of Foreign Affairs
Fakultas Ilmu Komputer Universitas Indonesia, 2018
 UI - Tugas Akhir
Muh. Arief Nugroho, author
Perancangan service level agreement layanan teknologi informasi berdasarkan kerangka kerja ITIL V3 2011: studi kasus Direktorat Jenderal Sumber Daya dan Perangkat Pos dan Informatika Kementerian Komunikasi dan Informatika = Design of service level agreement for information technology services based on ITIL V3 2011: a case study of Directorate General of ICT Resources and Standardization Ministry of Communications and Informatics
Fakultas Ilmu Komputer Universitas Indonesia, 2019
 UI - Tugas Akhir
Retno Dewiyanti, author
Perancangan Service Level Agreement Layanan Teknologi Informasi: Studi Kasus Pusat Data dan Sarana Informatika Kementerian Komunikasi dan Informatika = Design Service Level Agreement Information Technology Services: Case Study Center For Data and ICT Infrastructure Ministry of Communications and Information Technology
Fakultas Ilmu Komputer Universitas Indonesia, 2018
 UI - Tugas Akhir
Sony Suprapto, author
Perancangan service level agreement layanan teknologi informasi berbasis ITIL V3 2011 : studi kasus PT PQR = Design of service level agreement for information technology services based on ITIL V3 2011 : a case study of PT PQR
Fakultas Ilmu Komputer Universitas Indonesia, 2020
 UI - Tugas Akhir
Okky Andriawan Eka Putra, author
Perancangan service level agreement dan proses manajemen tingkat layanan teknologi informasi berbasis standar ISO 20000 dan ITIL v3 2011 pada perusahaan maskapai penerbangan kargo studi kasus PT ABC = Design of information technology service level agreement and service level management process based on ISO 20000 and ITIL v3 2011 in cargo airline companies: case study PT ABC
Fakultas Ilmu Komputer Universitas Indonesia, 2014
 UI - Tugas Akhir
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