Ghifari Munawar
Prototipe web service sistem pengiriman barang dengan penerapan enterprise service bus/ Ghifari Munawar
Unisba Pusat Penerbitan Universitas (P2U-LPPM), 2017
 Artikel Jurnal
Jan Hendrik Rapar, author
Service management : managing the image
Trisakti University, 1999
 Buku Teks
Garg, Arunesh, author
Service recovery paradox in indian banking industry: an empirical investigation
Gian Jyoti Institute of Management & Technology, 2013
 Artikel Jurnal
Irnaldo Despar, author
Analisis pengaruh physical service quality dan personnel service quality terhadap satisfaction dan commitment nasabah studi kasus bank bri unit pulo jahe = Influence of physical service quality and personnel service quality on satisfaction dan consumers commitment case study bank bri unit pulo jahe / Irnaldo Despar
2014
 UI - Skripsi Membership
Jhonaidi, author
Kekhususan Ekonomi dan Keuangan Syariah: Pengaruh Service Quality Terhadap Loyalitas Muzakki di Organisasi Pengelola Zakat (OPZ) Wilayah Jabodetabek = The Influence of Service Quality on Muzakki's Loyalty in Zakah Management Organization (OPZ) Jabodetabek Region
Sekolah Kajian Strategik dan Global Universitas Indonesia, 2019
 UI - Tesis Membership
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