Bintang Pradipta, author
Analisis dampak persepsi similaritas dengan konsumen lain terhadap kepuasan dan loyalitas pada mal (studi kasus: mal kelas atas dan menengah atas di DKI Jakarta) = Analysis of the effect of perceived similarity to other customer on shopping mall satisfaction and loyalty (case study: upper class and upper-middle class shopping mall in DKI Jakarta)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Skripsi Membership
Ika Masteka, author
Analisis faktor-faktor yang mempengaruhi kepuasan (satisfaction) dan loyalitas (loyalty) pada online shopping : studi kasus wilayah Jabodetabek = The analysis of factors that influence satisfaction and loyalty of online shopping : case study Jabodetabek area
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi Open
Hestia Livana, author
Analisis pengaruh mall environment dan customer perceived value terhadap customer satisfaction dan customer loyalty; studi kasus shopping mall di kawasan segitiga emas Jakarta = Analysis of the effect of mall environment and customer perceived value towards customer satisfaction and customer loyalty; case study shopping mall in golden triangle of Jakarta area
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Skripsi Membership
Citra Rufina Praditha, author
Analisis perilaku pelanggan kedai kopi internasional dalam melakukan variety seeking pada kedai kopi lokal melalui pengaruh kejenuhan, persepsi kualitas, dan kepuasan = Analysis of international chained coffee shop patrons variety seeking behavior towards local coffee shops through satiation perceived quality and satisfaction effect
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Skripsi Membership
Siahaan, Meta Riani, author
Anteseden Dari Kesetiaan Konsumen Pengguna Aplikasi Jamsostek Mobile (Jmo) Terhadap Perceived Brand Image, Customer Satisfaction Dan Trust: Aplikasi Teori SOR = Antecedents of Consumer Loyalty of Jamsostek Mobile Application Users (JMO) to Perceived Brand Image, Customer Satisfaction and Trust: Application of SOR Theory
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Tesis Membership
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