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Pradithasari Dewi Saumi, author

Faktor-faktor yang memengaruhi customer retention pada konsumen agen perjalanan umrah = Factors that effecting customer retention on umrah travel agencies consumers

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018

UI - Skripsi (Membership)

Wahyu Putranto, author

Pengaruh penerapan Customer Retention Strategies (financial bonds and social bonds) terhadap pembentukan kepuasan pelanggan pada Celebrity Fitness Indonesia cabang Botani Square Bogor = Effect of applying Customer Retention Strategies (financial bonds and social bonds) to generate Customer Satisfaction in Celebrity Fitness Indonesia Botani Square Bogor branch

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012

UI - Skripsi (Open)

Fitria Apriliani, author

Perilaku konsumen restoran etnis pengaruh empat kelompok atribut terhadap kepuasan pelanggan dan post dining behavioral intentions studi kasus restoran etnis sunda di wilayah jakarta = Ethnic restaurants consumers behavior the influence among four groups of attributes towards customer satisfaction and post dining behavioral intentions case study sundanesse ethnic restaurants in jakarta

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Skripsi (Membership)

Sarah Pamela, author

Pengaruh servicescape terhadap kepuasan pelanggan: studi pada Pavilion Beauty Salon = The influence of servicescape on customer satisfaction: case of Pavilion Beauty Salon

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2017

UI - Skripsi (Membership)

Aswin Marfan Pratama, author

Customer churn prediction menggunakan big data analytics : pendekatan untuk mengelola customer retention dengan mempelajari customer churn = Customer churn prediction using big data analytics managing customer retention with customer churn analysis / Aswin Marfan Pratama

2017

UI - Tesis (Membership)

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