Ra Putri Tri Widyaningrum, author
Pengaruh salespeople's entrepreneurial behaviors terhadap customer satisfaction, trust, commitment dan loyalty = The impact of salespeople's entrepreneurial behaviors toward customer satisfaction, trust, commitment and loyalty
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Tesis Membership
Mega Devi Alkhafidh, author
Analisis Pengaruh Online Convenience Terhadap Customer Satisfaction Dan Electronic Word of Mouth: Studi Kasus Pada Sociolla = The Impacts of Online Convenience to Customer Satisfaction and Electronic Word of Mouth: A Case Study on Sociolla
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020
 UI - Skripsi Membership
Hidayat Fathoni Amrullah, author
Implementasi program taktis identifikasi kepuasan dan kepercayaan pelanggan serta instrumen komunikasi dalam pemasaran UMKM CV. Sugiyama Surya Perkasa = Implementation of customer satisfaction and trust identification and communication instruments tactical programs in marketing of MSME CV. Sugiyama Surya Perkasa
2017
 UI - Tesis Membership
Adhary Subagio Suryawan, author
Pengaruh Nilai Bersih Promotor, Kepuasan Pelanggan, dan Niat Beli Kembali kepada Pertumbuhan Penjualan, di Pasar Bisnis dengan Bisnis Bahan Bakar Minyak = Effect of Net Promoter Score, Customer Satisfaction, and Repurchase Intention to Sales Growth in the B2B Fuel Market
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Tesis Membership
Bavner Donaldo, author
Peran Employee Voice Behavior dalam Memediasi Pengaruh Employee Well-Being terhadap Kinerja Customer Service Online Marketplace di Indonesia = The Role of Employee Voice Behavior in Mediating the Effect of Employee Well-being on Customer Service Performance from the Online Marketplace in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Tesis Membership
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