Citra Exoria Utami, author
Studi kasus peningkatan kualitas pelayanan publik melalui implementasi strategi komunikasi proaktif pemerintah kota (Kajian pada mal pelayanan publik Kota Bekasi) = The case study improvement of public services Quality through The Implementation of Proactive Communication Strategy of The Governments City. (The Research on Public Services Mall of Bekasi City)
Fakultas Ilmu sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Tesis Membership
Restu Wardhani, author
Analisis pengaruh kualitas layanan publik terhadap tingkat kepuasan hidup = Impact analysis of the quality of public services on the level of life satisfaction
Universitas Indonesia, 2018
 UI - Skripsi Membership
Nur Amalina Khalisha, author
Implementasi penggunaan aplikasi qlue sebagai manajemen keluhan dalam pelayanan publik di DKI Jakarta = Implementation of qlue application as public services complaint management in DKI Jakarta
2016
 UI - Skripsi Membership
Michelle Anggra Sukma Setianto, author
Keadilan Spasial dalam Distribusi Pelayanan Publik di Jakarta = Spatial Justice in the Distribution of Public Services in Jakarta
Fakultas Teknik Universitas Indonesia, 2020
 UI - Skripsi Membership
Muhammad Ikram Afif, author
Subsidi angkutan udara kargo dalam kerangka program jembatan udara sebagai kewajiban pelayanan publik di Indonesia = Cargo air transport subsidy in air bridge programs framework as public service obligation in Indonesia / Muhammad Ikram Afif
2019
 UI - Skripsi Membership
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