Anggraeni Joga, author
Analisis customer engagement lois jeans di era digital = The analysis of lois jeans customer engagement in digital era
2018
 UI - Tesis (Membership)
Jafar Fathul Haq, author
Pengaruh customer engagement melalui media sosial twitter terhadap pembentukan electronic word of mouth (E-Wom) positif (studi pada Twitter XL@ XL123) = The effect of customer engagement in social media twitter in establish positive electronic word of mouth e wom study on XL @ Twitter XL123
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Tasya Adisti Susilo, author
Analisis aktivitas media twitter Bank BNI 46 dalam pelaksanaan customer relations : studi pada akun twitter Bank BNI 46 @BNI46 = Activity analysis of BNI 46 Bank's twitter media in the implementation of customer relations : studies on BNI 46 Bank's twitter account @BNI46
Universitas Indonesia, 2012
 UI - Skripsi (Open)
Vidya Ashilla, author
Peran digital influencer industri fesyen dalam membangun customer engagement = The Role of digital influencer of fashion industries in building customer engagement
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2020
 UI - Makalah dan Kertas Kerja
Celine Florensia, author
Analisis customer engagement melalui media sosial (studi brand Gojek pada platform Instagram) = Customer engagement analysis through social media (case study about Gojek Brand in Instagram)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2019
 UI - Makalah dan Kertas Kerja
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