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Fitri Amalia, author

Pengaruh customer experience terhadap costumer loyalty melalui customer satisfaction pada Genki Sushi: studi pada outlet Genki Sushi Plaza Senayan = Affect of customer experience on customer loyalty through customer satisfaction on Genki Sushi: study at Genki Sushi outlet Plaza Senayan

Fakultas Ilmu Administrasi Universitas Indonesia, 2019

UI - Skripsi (Membership)

Vania Rachma Putri, author

Pengaruh E-Service Quality dan E-Recovery Service Quality Pada Aplikasi Asuransi Digital Terhadap Customer Experience dan Customer Satisfaction Untuk Mendorong Customer Loyalty = The Impact of E-Service Quality and E-Recovery Service Quality on Digital Insurance Applications on Customer Experience and Customer Satisfaction to Encourage Customer Loyalty

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023

UI - Tesis (Membership)

Vivie Nurjaningrum Putri Rantyanti, author

Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020

UI - Tesis (Membership)

M Farid Nuranshory, author

Faktor-faktor penentu Customer Experience dan pengaruhnya terhadap Customer Experience Satisfaction dan Customer Emotion Satisfaction dikaitkan dengan Relationship Quality dan Customer Loyalty di industri perbankan = Determinants of Customer Experience and its influence on Customer Experience Satisfaction and Customer Emotion Satisfaction associated with Relationship Quality and Customer Loyalty in the banking industry / M Farid Nuranshory

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Tesis (Membership)

Fitri Raihani, author

Pengaruh Mobile Wallet Service Dimensions terhadap Customer Loyalty melalui Customer Satisfaction pada Pengguna Dompet Digital LinkAja di Jabodetabek = The Effect of Mobile Wallet Service Dimensions on Customer Loyalty with Customer Satisfaction as a Mediating Variable for LinkAja Users in Jabodetabek

Fakultas Ilmu Administrasi Universitas Indonesia, 2024

UI - Skripsi Membership

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