Rachmawati, author
Analisis risiko kepuasan pelanggan sebagai dasar pendanaan investasi atas renovasi dalam rangka meningkatkan daya saing hotel (studi kasus hotel x) = Risk analysis of customer satisfaction as fundamental funding investment on renovation in order to improve hotel competitiveness (case study hotel x)
Fakultas Teknik Universitas Indonesia, 2015
 UI - Tesis Membership
Simangunsong, Gorby, author
Roles of ambient conditions in building hotel guests loyalty the effects of hotel ambience on the formation of overall image customer satisfaction and loyalty intentions
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Skripsi Membership
Rosmaitaliza, author
Analisis kepuasan pelanggan terhadap lima dimensi mutu pelayanan poliklinik RSUD Karawang dalam diagram kartesius = Customer satisfaction analysis on five dimensions of quality of service in output delivery RSUD Karawang with cartesius diagram
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2014
 UI - Tesis Membership
Fawaz Imam Subkhi, author
Pengaruh rebranding terhadap loyalitas pelanggan melalui kepuasan pelanggan (Studi pada konsumen gojek di Jabodetabek) = The Effects of rebranding towards customer loyalty through customer satisfaction (Study Case on Gojek’s Consumers in Jabodetabek)
Fakultas Ilmu Administrasi Universitas Indonesia, 2020
 UI - Skripsi Membership
Shantiana Rumiris P., author
Analisis pengaruh kualitas dan perceived value terhadap kepuasan pelanggan dan dampaknya terhadap minat perilaku: studi kasus unit rawat jalan rumah sakit swasta di Jakarta = Analysis the influences of perceived service quality and perceived value toward customer satisfaction and its impact on behavioral intention: a case study of private hospitals in Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi Open
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