Suvonalya, author
Program studi kajian administrasi rumah sakit analisis mutu pelayanan kesehatan instalasi Rawat Jalan RSUD Budhi Asih dengan pendekatan kriteria Malcolm Baldridge tahun 2018 = Study program hospital administration the analysis of healthcare service quality of the outpatient department at Budhi Asih Hospital using The Malcolm Baldridge Criteria Approach In 2018
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2019
 UI - Tesis Membership
I Putu Arif Setianto, author
Persepsi pasien jamkesmas terhadap kualitas pelayanan blud wargaya ,kota Denpasar
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2010
 UI - Tesis Open
Maya Khrisna Silahartini, author
Hubungan Persepsi Pasien Terhadap Kualitas Pelayanan dan Loyalitas di Rawat Inap RS Sultan Imanuddin Tahun 2021 = Correlation of patient perception of service quality and Loyalty in the inpatient ward of Sultan Imanuddin Hospital in 2021
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2022
 UI - Tesis Membership
Ratikh Pranita, examiner
Analisis hubungan kualitas kehidupan kerja dengan komitmen organisasi pegawai administrasi instalasi rawat jalan dan laboratorium RSUD Budhi Asih Tahun 2008 = corelation analysis on quality of work life and employees organizational commitment of out patient's and laboratory's administration employees of RSUD Budhi Asih on the year of 2008
Fakultas Kesehatan Masyarakat Universitas Indonesia, 2008
 UI - Tesis Open
Schmele, June A.
Quality management in nursing and health care
Delmar Publisher , 1996
 Buku Teks
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