Indika Maharani, author
Pengaruh kualitas pelayanan logistik terhadap kepuasan dan loyalitas pelanggan = Relationship between logistics service quality, customer satisfaction and customer loyalty
Fakultas Teknik Universitas Indonesia, 2019
 UI - Tesis (Membership)
Bernaded Oka Anggarani, author
Pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan di laboratorium uji = The impact of service quality on customer satisfaction and loyalty in testing laboratory
Fakultas Teknik Universitas Indonesia, 2018
 UI - Tesis (Membership)
Fatia Noor Anissa, author
Analisis pengaruh kualitas pelayanan terhadap kepuasan pelanggan, loyalitas pelanggan dan citra merek hotel berbasis syariah (Studi kasus: Hotel Sofyan) = Effect of service quality on customer satisfaction customer loyalty and brand image of sharia compliant hotel (Case study: Sofyan Hotel)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Alia Latifah Hanum, author
Pengaruh kualitas pelayanan, kepuasan pelanggan, trust, switching cost, dan persepsi harga terhadap loyalitas pelanggan layanan televisi berbayar = The effect of service quality, customer satisfaction, trust, switching cost, and price perception on customer loyalty in pay tv services
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Tesis (Membership)
Tris Finalia, author
Pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan (studi pada pelanggan telkomsel terkait kasus pencurian pulsa aktivasi RBT) = Quality service and satisfaction customer loyalty studies in telkomsel RBT subscriber / Tris Finalia
2015
 UI - Tesis (Membership)
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