Philipo Senjaya, author
Rancangan strategi peningkatan kualitas layanan toko ritel PT Matahari Department Store di Jakarta = Retail service design quality improvement strategy of PT Matahari Department Store in Jakarta
2019
 UI - Skripsi (Membership)
Henny Yulius, author
Integrasi servqual dan kano model ke dalam QFD sebagai upaya peningkatan kualitas pelayanan paket pos di PT. Pos Indonesia = Integrating servqual and kano model into QFD for improvement of package service quality in PT. Pos Indonesia
Fakultas Teknik Universitas Indonesia, 2009
 UI - Tesis (Open)
Hasim Hanafie, author
Rancangan pengendalian kualitas pelayanan dalam industry perhotelan menggunakan pendekatan Quality Function Deployment (QFD) = Quality control service design in the hospitality industry using Quality Function Deployment (QFD) approach
Fakultas Teknik Universitas Indonesia, 2011
 UI - Tesis (Open)
Rossy Nicoline Subrana, author
Perancangan strategi peningkatan kualitas pelayanan pengunjung Taman Margasatwa Ragunan dengan metode quality function deployment = Designing strategies for improving the quality of Ragunan Wildlife Park service using quality deployment method
Fakultas Teknik Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Devita Putri Hetasari, author
Analisis perbandingan store image antara Ramayana department store, Matahari department store, dan Metro department store di Jakarta = Comparative analysis of store Image between Ramayana department store, Matahari department store, and Metro department store in Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2011
 UI - Tesis (Open)
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