See Allo

Barnes, James G., author

Secrets of customer relationship management = Rahasia manajemen hubungan pelanggan

Andi, 2003

Buku Teks

Buttle, Francis, author

Customer relationship management (manajemen hubungan pelanggan) : concept and tools = Customer relationship management

Bayumedia Publishing, 2007

Buku Teks

Rosalina Dewi Triswardhani, author

Penyusunan strategi manajemen hubungan pelanggan produk Shar-e PT. Bank Mumalat Indonesia, Tbk. melalui analisis pelanggan = Compilation of the strategy of customer relationship management of shar-e pt. Bank Muamalat Indonesia, Tbk. through customer analysis

Program Pascasarjana Universitas Indonesia, 2006

UI - Tesis (Membership)

Henry Vienayoko, author

Customer relationship management, kepuasan dan loyalitas pelanggan DHL Worldwide Express

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003

UI - Tesis (Membership)

Storbacka, Kaj, author

Customer relationship management

Mcgraw-Hill, 2001

Buku Teks

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