Jeanne Ellyawati, author
Customers' response to service failure: an empirical study on Indonesian customers
Department of Management Faculty of Economics and Business, Universitas Indonesia, 2017
 Artikel Jurnal
Hernon, Peter, author
Assessing service quality: satisfying the expectations of library customers
American Library Association, 2015
 Buku Teks
Francese, Peter
Capturing customers
Golden Books Centre, 1992
 Buku Teks
Anjani Yaumil Arafah, author
Analisis pengaruh Customers' Involvement terhadap Brand Loyalty pada Service Brands; studi kasus Kedai Kopi Lokal di Bandung = Analysis of influence of customers' involvement toward brand loyalty in service brands; study case local coffee shop in Bandung
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Skripsi (Membership)
Halsira Dwi Rahma, author
Customers loyalty effects of CSR initiatives in the context of Indonesian commercial banking customers = Dampak CSR inisiatif terhadap loyalitas nasabah perbankan komersial Indonesia
2016
 UI - Skripsi (Membership)
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