Aldwin, author
Pengaruh online experience terhadap customer satisfaction dengan mediasi last mile delivery experience-studi kasus pengguna tokopedia = The effect of online experience on customer satisfaction by mediating last mile delivery experience- a case study of Tokopedia users
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Skripsi Membership
Trya Rahmawati, author
Pengaruh Customer Experience terhadap Revisit Intention melalui Mediasi Customer Satisfaction pada Spincity Bowling Alley = The Influence of Customer Experience on Revisit Intention through mediation Customer Satisfaction in Spincity Bowling Alley
Fakultas Ilmu Adminstrasi Universitas Indonesia, 2022
 UI - Skripsi Membership
M Farid Nuranshory, author
Faktor-faktor penentu customer experience dan pengaruhnya terhadap customer experience satisfaction dan customer emotion satisfaction dikaitkan dengan relationship quality dan customer loyalty di industri perbankan = Determinants of customer experience and its influence on customer experience satisfaction and customer emotion satisfaction associated with relationship quality and customer loyalty in the banking industry
2013
 UI - Tesis Membership
Simangunsong, Riris Kristina Angelia, author
Pengaruh customer experience terhadap loyalitas word of mouth dan customer satisfaction pada pengguna internet banking = The impact of customer experience to loyalty to word of mouth and customer satisfaction of internet banking users
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis Membership
Kennard Sohan, author
Pengaruh retail mix dan brand image terhadap customer loyalty dengan customer satisfaction sebagai mediating variable (studi kasus Lotte Mart Kelapa Gading) = The effect of retail mix and brand image toward customer loyalty with customer satisfaction as mediating variable (case study Lotte Mart Kelapa Gading)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis Membership
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