Natasya Radha, author
Evaluasi kinerja pelayananan publik terhadap pembuatan paspor melalui sistem one stop service (studi di Kantor Imigrasi Kelas 1 Khusus Jakarta Barat dan Mal pelayanan publik DKI Jakarta) = Performance evaluation of passport public services through the one stop service system (study at Immigration Office First Class Specifically in West Jakarta and Mal public services DKI Jakarta)
Fakultas Hukum Universitas Indonesia, 2020
 UI - Skripsi Membership
Muhammad Ikram Afif, author
Subsidi angkutan udara kargo dalam kerangka program jembatan udara sebagai kewajiban pelayanan publik di Indonesia = Cargo air transport subsidy in air bridge programs framework as public service obligation in Indonesia / Muhammad Ikram Afif
2019
 UI - Skripsi Membership
Surjadi, author
Pengembangan kinerja pelayanan publik
Refika Aditama, 2012
 Buku Teks
Restu Wardhani, author
Analisis pengaruh kualitas layanan publik terhadap tingkat kepuasan hidup = Impact analysis of the quality of public services on the level of life satisfaction
Universitas Indonesia, 2018
 UI - Skripsi Membership
Citra Exoria Utami, author
Studi kasus peningkatan kualitas pelayanan publik melalui implementasi strategi komunikasi proaktif pemerintah kota (Kajian pada mal pelayanan publik Kota Bekasi) = The case study improvement of public services Quality through The Implementation of Proactive Communication Strategy of The Governments City. (The Research on Public Services Mall of Bekasi City)
Fakultas Ilmu sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Tesis Membership
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