Athiya Salma Muthi, author
Pengaruh kualitas pelayanan elektronik terhadap loyalitas pelanggam melalui kepuasan pelanggan pada e-commerce (Studi pada shopee Jakarta) = The effect of e-service quality on e-loyalty through e-satisfaction in e-commerce (Study at shopee in Jakarta)
Fakultas Ilmu Administrasi Universitas Indonesia, 2020
 UI - Skripsi (Membership)
Fitri Lia Muslimawati, author
Pengaruh e-service quality terhadap e-satisfaction dan e-loyalty konsumen produk fashion online e-commerce Shopee di Jakarta = The effect of -service quality towards e-satisfaction and e-loyalty product fashion online consumer e-commerce Shopee in Jakarta
2018
 UI - Skripsi (Membership)
Nurul Rahmani, author
Pengaruh e-service quality terhadap brand trust konsumen situs e-commerce mataharimall.com = The effect of e-service quality on consumer brand trust e-commerce site mataharimall.com
2017
 UI - Skripsi (Membership)
Gultom, H P Likel Wandy, author
Tipologi Konsumen Berdasarkan Penilaian Terhadap e-Service Quality dan e-Satisfaction (Kasus pada Situs E-Commerce) = A Consumer Typology Based On E-Service Quality and E-Satisfaction on (Case E-Commerce)
Fakultas Ekonomi Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Rahmah Syafira, author
Pengaruh Gamification Kuis Shopee terhadap Brand Loyalty melalui Customer Engagement dan Customer Satisfaction (Kasus pada E-commerce Shopee Indonesia) = The Effect of Gamification Kuis Shopee on Brand Loyalty through Customer Engagement and Customer Satisfaction (Case in E-commerce Shopee Indonesia)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2019
 UI - Tesis (Membership)
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